Verification results
Results can be supported, contradicted, or uncertain. If a result looks wrong, include what you were checking and any source links shown in the app.
CosmicQuest Studios LLCApps and web toolsActually support
Help with Actually.
For app questions, verification issues, purchases, subscriptions, or privacy requests, email support with the product name and a short description of what happened.
Helpful details
What to include in a support request.
Actually app version
iOS version and device model
Whether the check started from a screenshot, shared text, or manual entry
The error message or unexpected result you saw
Whether the issue relates to a purchase, subscription, or verification result
Screenshots and privacy
Actually is designed to parse screenshot text on device. Support does not need the original screenshot unless we ask for it to investigate a specific issue.
Purchases and subscriptions
App Store purchases are processed by Apple. Manage or cancel subscriptions from your Apple ID subscription settings. Refund requests are handled through Apple.